30 Day Returns
At Jisha Jewels, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-Back Guarantee. If you’re not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Follow the easy steps below to return a product:
Email for Return Code
Email us at firstname.lastname@example.org requesting a return. You will be asked to indicate whether you would like a refund, exchange, resizing, or credit for your returned item.
Package Your Return
Package your purchased item and original accompanying materials that were shipped with the item (including the completed invoice, appraisal and diamond certificate, if applicable) into a securely sealed shipping box.
Insure and ship the Package
Insure and ship the item back to Jisha Jewels at:Jisha Jewels Private Limited
No. 7, 90/36 AB
New Delhi – 110017, INDIA.
International Buyers can also return the item to our International office address. More Information will be provided to on email once return is initiated.
Returned products must arrive at our office within 30 days from the time an order is shipped. We will not accept returned items that are shipped without the Return Code, improperly packaged, or uninsured. Failure to return the original diamond certificate (when applicable) will void your return. All returned items will be reviewed for any damage, wear, alteration, engraving, setting (certified diamonds that are purchased loose can’t be set in a setting and returned) or resizing (by a jeweler other than Jisha Jewels) that occurred after the item was shipped to the customer. If Jisha Jewels determines that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit.
If an item is accepted for return (or an order is canceled), Jisha Jewels will issue a full refund, exchange, or credit within 48 hours. Payment made via credit card will be credited back to the account. Wire transfer payments will be refunded via a company check. The exchange of an item does not extend the original return policy; the replacement item must be returned within 30 days from the original purchase.
Once an order begins processing, it can be canceled within 1 business day (rush orders can not be canceled). After that time, an order can not be canceled but may be returned within your 30 day return period for refund, credit, or exchange.
Custom items such as custom rings, custom jewelry or any other special order(s) cannot be returned or canceled. If you have any questions about our return policy or procedure, please email us at email@example.com or by calling/whatsapp at +919871807400.
* Jisha Jewels is not responsible for the loss of or damage to shipments during the return process.
90 Day Free Ring Resizing
Any ring purchased from Jisha Jewels can be sent back within 90 days from the date of purchase for a free resizing (return shipping charges may be applied). Ring sizing is completed approximately 4 business days from the time the shipment is received (once we have resized a ring it is no longer returnable). Please note that diamond eternity bands, some custom designs and some materials cannot be resized.