FAQ PRODUCTS

Frequently asked questions: products

Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions by calling/Whatsapp at +919871807400 or contact us here.
 

Is the Product Certified?

 Every piece of jewellery sold by Jisha Jewels is BIS Hallmark and Certified from renowned laboratory in India. All our products are stamped and comes with authenticity certificate.

Do you sell customized Jewellery?

If you’d like a truly custom piece, our in-house Design Team can create a custom jewellery item that meets your exact specifications. We can assure you will be 100% Satisfied with your Purchase from us.

Are your diamonds 100% natural?

Every loose diamond in our Diamond Search is 100% natural and is accompanied with a full Diamond Report. Additionally, none of the diamonds in our jewelry or rings has been treated or enhanced in any way.

What is the difference between white gold and platinum?

Many consumers assume that the only difference between white gold and platinum is price. This is a common mistake. Platinum is four times stronger than white gold, does not discolor or oxidize like gold does, and is more durable. Platinum gives a very white, slightly duller appearance, while white gold tends to shine more brightly. 18 karat white gold is a great option for the price-conscious consumer who wants a purer metal.

Which metal type is best?

Our jewellery comes in White, Yellow and Rose Gold. White gold convey a modern style, yellow gold is perfect for those who prefer the hue’s warmth and rose gold can lend a vintage or antique aesthetic.

What is the difference between 14k and 18k gold?

’18 karat’ means the metal is 75% pure gold, whereas ’14 karat’ means the metal is 58.5% pure gold. Both purities are used primarily for quality jewellery and are durable for everyday use. 18 karat purity produces a finer-quality gold and a richer color when used to create yellow gold. In white gold, 14K gold will yield a slightly whiter color and is slightly more durable than 18k gold. 

What is rhodium and what does it do?

Rhodium is a metal alloy that is derived in the separation process of platinum. Rhodium is commonly applied to fine jewelry and rings to create an incredibly hard protective coating on silver and gold. It also provides a whiter shine and tarnish prevention to silver and white gold.

How can i find my ring size?

Jisha Jewels provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic ring sizer upon request. View our Ring Size Information page for details and the request form. Know your ring size but not sure what the equivalent US ring size is? Check out our Ring Size Conversion Chart. 

Do you sell certified diamonds?

Jisha Jewels offers a wide selection of GIA, IGI and HRD certified loose diamonds. Please contact a Jisha Jewels Diamond & Jewellery Expert by calling/Whatsapp at +919871807400 or by email [email protected] to shop for certified diamonds.

What is laser inscription?

A diamond that is laser-inscribed has a set of numbers or letters (usually referencing the Certificate or Report information) on its girdle that can only be seen under magnification (10x at minimum). The inscription allows it to be identified in case of theft or after cleaning or repair. 

What does "Ideal Cut" mean?

An Ideal Cut stone is a diamond that has been cut to produce the greatest brilliance and fire. A diamond can be polished within a range of measurements that yield an Ideal Cut.

Whic of a diamond's 4C's is most important?

Each of a diamond’s four c’s impacts it in a different way. Therefore, there is not really a ‘most important’ characteristic — it all comes down to your budget and diamond preferences. If diamond size is important to you, you may prioritize carat weight. If you most value sparkle/fire, select a diamond with a higher cut grade. For guidance and diamond advice, our Diamond & Jewellery Experts can walk you through the diamond-buying process. Click Here to speak to our Jewellery Expert. 

Are some diamond certifications or reports better than others?

The most respected gemology labs are the GIA (Gemological Institute of America) and the IGI. However, all of the diamond certifications we carry come only from universally trusted gemology labs. 

What is the quality of your loose diamonds and the diamonds in your rings & jewellery?

Jisha Jewels only sells loose diamonds that are certified by gemology labs trusted around the world. In addition, we select only the highest quality diamonds for use in our rings and fine jewellery. The quality of the diamonds used in a particular piece of jewellery is clearly marked on that item’s product details page. 

How do you ensure the accuracy of the product details

Every ring and fine jewelry item offered by Jisha Jewels is graded by at least two master gemologists to ensure the accuracy of each product’s details. Each item also undergoes a thorough quality control check in our in-house workshop.

 

Can you engrave my ring? if a ring is engraved, is it still returnable?

Yes. We offer engravings for nearly all of our engagement ring and band styles. Yes, engraved ring is returnable at no extra cost.

Are your certified diamonds laser inscribed?

Nearly all of the loose diamonds in our diamond search are laser inscribed. If a diamond is laser inscribed, it will be noted on the diamond report/certificate as a comment or a note.