FAQ ORDERS
Frequently asked questions: Orders
Find quick answers to the questions our customers ask most frequently. You may also contact a Diamond & Jewelry Expert with your questions by calling/Whatsapp at +919871807400 or contact us here.
How do I find the status of my order,and how can I track it?
If you have already placed an order, please login to your account for the latest status. Once your order leaves our offices you will receive a shipment notification.
How is my order packaged?
Every diamond and fine jewelry product purchased from Jisha Jewels arrives at your door in our elegant packaging. Inside our exclusive Jisha Jewels Presentation Box, you will find a copies of your receipt, certificate, and appraisal (if applicable). Learn More
Does Jisha Jewels have a return policy?
Yes. Jisha Jewels offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.
Do you provide gemolocial certificates?
Every ring and jewelry item is accompanied with an certificate evaluated by an experienced master gemologist. Each certificate contains a detailed description.
Can I track my Order?
Yes. On the day of shipment we’ll email you shipping confirmation that includes order-tracking information. You’ll be kept informed of the transportation process at every step.
How do i cancel my order?
You may cancel an order by contacting the Jisha Jewels Order Team at +919871807400 or by email at [email protected]. Please have your order number available when calling. Please note once an order begins processing, it can be canceled within 1 business day. After that time, an order can’t be canceled but may be returned within your 30 day return period for a refund, credit, or exchange.
